Returns & Refunds Policy

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Returns & Refunds Policy

Returns & Refunds Policy

1. Returns

Eligibility for Returns

Products may be returned if they meet the following conditions:

The return is initiated within [X days] of delivery.
The product is unused, unwashed, and in its original condition, including tags and packaging.
Proof of purchase (e.g., order number, receipt) is provided.

Non-returnable Items

The following items are non-returnable:

Perishable goods (e.g., food, flowers).
Personalized or custom-made products.
Intimate items (e.g., undergarments).
Sale or clearance items (unless defective).

Process for Returns

To initiate a return:

Contact our support team at info@giftboxlanka.lk or call +94 75 354 5224.
Provide order details and reason for return.
Await confirmation with return instructions.

2. Refunds

Eligibility for Refunds

Refunds will be issued under these conditions:

The returned item passes inspection upon receipt.
The order was canceled before shipment.

Refund Methods

Refunds are processed via the original payment method or as store credit. Please allow [X days] for processing.

Partial Refunds

Partial refunds may be offered in cases where:

The item shows signs of use.
Packaging is incomplete.

3. Exchanges

Exchanges are allowed for size, color, or product defects. To request an exchange, follow the return process and specify your preference.

4. Shipping Costs

Customers are responsible for return shipping costs unless:

The item arrived damaged or defective.
An incorrect item was delivered.

Refund on Shipping Costs

Shipping costs are non-refundable unless the return is due to our error.

5. Damaged or Defective Items

If your product arrives damaged, please contact us within 14 with photos of the damage and your order details. We will arrange for a replacement or refund.

6. Cancellations

Orders can be canceled within [X hours] of placing them. After this period, cancellations may not be possible as the order may have been processed.